The information we need

You will be asked to fill in a form so we get an idea of how much help you need. Wheelchair users must be able to self-transfer from wheelchair to a car. Assistance dogs welcome.

We will ask you for your name, address, telephone number and an idea of your age.

Notice

• We like to have as much notice as possible of your appointments, a minimum of
  2 working days
• If your journey is in the evening or weekend, we would appreciate a little more notice
• drives can be booked for any day, weekends, evenings and bank holidays

Car parking

• If drivers have to pay car parking fees whilst waiting for you, the amount will be added to your bill
• If you are registered with the blue badge scheme please take the badge with you

Waiting

• Drivers will wait up to one hour
• If an appointment is likely to last longer than that, the driver may go home and return for you later
• This will obviously make your journey more expensive

Drivers

• Our drivers are all volunteers who use their own cars and give up their free time to help the local community.
• We pay them a petrol allowance for the miles they drive. They have insurance and are secuitry checked.

Payment

• Please DO NOT PAY THE DRIVER (you will be invoiced monthly)
• We endeavor to keep costs as low as possible and do not make a profit from the scheme
• We are grateful for donations, however small, to help us continue this vital service
• A bill will be sent to you at the end of the month in which the drive(s) take place
• We appreciate payment within 14 days if possible.

Cancellations

• Please inform us as early as possible if your journey is cancelled
• If you fail to do this and our driver has a wasted journey, you will be charged the drivers mileage