Kent CVS Joint Survey

This survey is for us to find out what is important to you about the services we provide, and for us to improve and plan services for the future.

Please complete all the questions that apply to you.  This survey should take you no longer than 5 minutes to complete.

Q1	What is the main service provided by your organisation?
		Advice and Information
		Advocacy
		Health & Social Care
		Training/Skills/Education
		Housing/Homelessness
		Self-Help
		Sports
		Network/Forum
		Employment
		Community Centre
		Culture/Arts/Leisure
		Other

Please explain who are your main users

Q2	Who are the main users of your services?
		Black/Minority Ethnic Communities
		Children/Young People/Families/Single Parents
		Older People
		Refugees/Asylum Seekers
		Homeless People
		People with Disabilities/Sensory Impairments
		People with Mental Health Issues
		People with Learning Difficulties
		Lesbian, Gay, Bisexual or Transgender Individuals
		People with Drug or Alcohol Issues
		Other

Please explain who are your main users.

Q3	What is the status of your organisation?
		Registered Charity
		Company Limited by Guarantee
		Community Organisation
		Social Enterprise

Other (please state)

Q4	Approximately what is the turnover of your organisation?
		Under £10,000
		£10,000 to £100,000
		£101,000 to £250,000
		Over £250,000

Q5	Which CVS do you use? Please tick the one you use most regularly.
		CaDVAS
		CASE Kent
		CVS North West Kent
		Swale CVS
		Voluntary Action Maidstone
		Voluntary Action Within Kent
		None

Q6	What services have you received from your local CVS? (please tick all that apply)
		Information
		One-to-one support/advice
		Training
		Networking/Forums
		CRB Checks

Other (please specify)

Q7	What do you think of the current range of support services available from your local CVS?
		About right
		There are other services that would be useful
		Not sure

Q8	If you would like other services offered locally, or if you'd like support services offered in different ways, please explain here.

Q9	Which of these factors, if any, have influenced your decision to approach your CVS for support?
		Location
		Cost - free/low-cost/affordable
		Staff - knowledgeable/helpful staff
		Range of services under one roof
		Recommendation from someone else
		They understand the local area
		Not sure where else to turn

Other (please specify)

Q10	Would you say that overall the services you have received have met your organisation's needs?
		Yes, always
		Yes, mostly
		Not always
		No, not at all
		Not sure

Please explain your answer here

Q11	Has the support you've received contributed to the following outcomes for your organisation?
		Yes		No		Not sure		Not applicable
	Increased your effectiveness
	Improved the quality of your services
	Increased your knowledge of the roles and responsibilities of your Trustees/Management Committee
	Increased your understanding of the skills you need on your Board/Management Committee
	Increased your knowledge in strategic/business planning
	Increased your confidence in financial planning
	Increased your understanding of the external environment
	Increased your knowledge of fundraising
	Increased your confidence in fundraising
	Helped you bring in funding
	Increased your knowledge of opportunities for joint working
	Increased your confidence in joint working
	Enabled you to share information or good practice
	Increased your awareness of local partnerships
	Provided suitable ways for you to influence local decisions

Q12	Have you received money from any new funders over the last year?
		Yes
		No

Q13	How did we help you to share information? (please tick all that apply)
		yes		no
	CVS Newsletter or e-bulletin...
	Via a virtual network or forum
	At an event or meeting

Q14	Please explain how we have enabled you to influence local decisions.

Q15	Have we helped you to find potential partner(s) for joint working?
		Yes
		No

Q16	Please explain how we have done this.

Q17	Have you used your local Volunteer Centre?
		Yes
		No

Q18	Have you made use of any of their core functions?
		Yes		No		Don't know
	Brokerage (matching individuals with volunteer vacancies)
	Marketing (events, leaflets, activities to promote volunteering)
	Good Practice (training sessions, advice and support on volunteering issues)
	Developing opportunities (help with widening your volunteer base or range of opportunities offered)
	Policy response and campaigning (consulted/informed on volunteering issues and policies, feeding into plans)
	Strategic development (working in partnership to shape the future of volunteering)

Q19	Has using the Volunteer Centre benefitted your organisation?
		Yes
		No

Q20	Can you give any specific examples?

Q21	Please use the space below if you have any other comments to make regarding the difference CVS and/or Volunteer Centre services have made to your organisation.

Q22	Would you like to be entered into our prize draw to win 3 free places on a local training course?
		Yes
		No

Q23	Your local CVS may wish to contact you again in the coming weeks to discuss your views and experiences further. Would it be OK to contact you?
		Yes
		No

Q24	If you answered yes to either of the questions above, please now provide us with at least your name and telephone number or email address below.
	Name
	Position in organisation
	Organisation Name
	Address
	Postcode
	Email address
	Telephone number

Thank you very much for your time and assistance with completing this survey, please press submit to send us your response.